Preparing for flight delays and travel disruption

Before you go

Install the airline app and enable notifications. Save booking references, contact numbers and the accommodation phone offline. Know the passenger rights that may apply: the U.S. DOT publishes refund rules, and the EU has its own air passenger rules for qualifying flights.

When it happens

Rebook in the app or by phone while standing in line. Ask what the airline will provide, such as meals or a hotel, and keep receipts. Tell the hotel and transfer provider about the change.

Refunds and claims

If the airline cancels or significantly changes a flight and you choose not to travel, you may be entitled to a refund under applicable rules. Ask for the reason in writing.

Storms, strikes and bigger events

For international travel, U.S. citizens can enroll in STEP for safety alerts. Follow official weather and transport authorities rather than social media rumors. During strikes, transport operators usually publish which services will run; check the operator’s site the evening before and on the morning of travel, and have a second route in mind.

Build buffers into the plan

The best disruption plan is a schedule that can absorb it. Avoid booking the last flight of the day to an important event, leave a night between a long-haul arrival and a cruise departure or wedding, and keep the first day free of non-refundable timed tickets.

When connecting between separate tickets, such as a flight to a train, allow more time than you think, because the second provider will not wait for the first.

A small essentials kit

Keep medication for a few extra days, a charger and power bank, a change of clothes and basic toiletries in your cabin bag. Keep a paper or offline copy of key reservations. A small amount of local currency and a second payment card stored separately help if one card is blocked. Tell your bank about travel if it asks, and note the card issuer’s overseas phone number in case you need to unblock a card from abroad.